Some may be unhappy with their phone's small flaws, but overall pretty satisfied. However, Iphone owners are happiest as shown by American Customer satisfaction Index report, but only barely. This year in customer satisfaction, Samsung only scored 80 out of 100, while Apple gained the upper hand with 81 out of 100. The Iphone 6 an 6 plus are what helped Apple's customer satisfaction in the first place, which was to be expected as they are the bigger phones and they were highly anticipated iphones since the Iphone 5. Samsung also had room to congratulate themselves as well, as the Samsung Galaxy Note 5 took first place with a grade of 86 ahead of Apple's Iphone 6S Plus, which had a high score 85. Samsung tied with Apple for third and fourth place with it's Galaxy S6 Edge Plus and Galaxy Note 4. Every category I say was equal, but it was the battery life that really kills it for Samsung. For example, take the Samsung Galaxy S6. The phone is phenomenal and a huge step up, you see how succesful it is. But it's battery life is just bad compared to Apple's Iphone's, probably because the phone has better specs. Meaning in the future, if Android can improve battery life while keeping the same specs, i think android will be a lot better.
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